Play Responsibly with Awareness
Enjoy baj for entertainment — but always stay in control. Our tools and guidelines will help you maintain healthy limits.
baj believes online gaming is a form of entertainment — not a financial solution. Slots and casino games are best enjoyed purely for fun. But when gaming gets out of control, it can have a negative impact on family and personal life.
That is why baj has built specific protection tools for every user. Our Terms and Conditions explain in detail how to use important options such as deposit limits, session time limits, and self-exclusion on each account. This page presents all that information in one place, in plain language.
baj serves adult users only — the minimum age for all casino and betting activities is 21. To learn more about the age verification process, read our Privacy Policy, which describes how personal data is stored and verified.
If you have further questions about responsible gaming, our FAQ section covers many common questions. If anything is still unclear, contact us via 24/7 live chat or email.
For Adults Only
To participate in any betting or casino game at baj, you must be at least 21 years old. Minors cannot open an account — if a user is found to be under 21, their account will be closed immediately and any deposited funds will be returned. If there are minors in your household, we recommend using parental control software on your device.
Set Your Own Limits and Protections
These tools can be activated on every baj account — use them to keep your experience safe.
Deposit Limit
Set a maximum deposit amount in advance on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made.
Session Time Limit
Decide in advance how long you will play in one session. Once the set time is up, the session will end automatically.
Loss Limit
Play will stop once you have lost a set amount — this limit reduces the risk of large losses.
Cooling-Off Break
Take a temporary break from your account — from 24 hours to several weeks. You will not be able to log in during this time.
Self-Exclusion
If you feel you need to stop playing, you can request to close your account for a set period or permanently. Our support team is available 24/7 to help.
Gaming History Review
View your betting and deposit history at any time — it is the best way to understand your own spending patterns.
Request an Account Break
Fill in the form below — our support team will process your request.
Break Request Form
After you submit your request, our support team will get in touch shortly. You can also make the request directly via live chat.
Warning Signs of Problematic Gaming
If you notice these signs, it is important to take a break and seek help.
Trying to recover lost money
Placing bets repeatedly to make up for losses — this is how a dangerous cycle begins.
Cutting into everyday expenses
Betting with money set aside for food, bills, or the family's daily needs.
Hiding it from family and friends
Keeping your gaming secret or lying about how much you are spending.
Disrupted sleep and work
Staying up late to play, or continuing to game instead of working or studying.
Feeling anxious or irritable
Feeling restless, anxious, or angry when you cannot play.
Betting with borrowed money
Gaming with money borrowed from others or taken on credit.
Where to Find Support
You do not have to face this alone — asking for help takes courage.
baj Live Chat Support
Contact our 24/7 live chat at any time — day or night. Our support team is ready to help in Bengali and English with self-exclusion, setting limits, or any concern you may have.
Email Support
Write to us by email to seek help confidentially. Our responsible gaming team will respond as soon as possible and help you take the right steps.
Family and Loved Ones
Talk openly with people close to you. They can encourage you to take a break at the right time and seek professional advice.
Professional Counselling
Gaming addiction is a mental health issue and it is completely normal to seek professional help for it. In Bangladesh, there are government hospitals, private clinics, and counselling centres that provide mental health services. Contact your family doctor or the psychiatry department of a local hospital — if needed, baj's support team can also point you in the right direction.
Practical Tips for Safe Gaming
Following these habits before and while playing at baj will help keep your experience in check.
- Set a budget before you start playing and end the session once it is used up.
- Avoid gaming when you are tired, stressed, or have been drinking.
- Keep gaming as one of many forms of entertainment, not the only one.
- Resist the urge to bet all your winnings again right away.
- Take regular breaks — at least 10 minutes every hour is a good habit.
- Never game with borrowed money or by dipping into your savings.
Check Yourself
Ask yourself these questions from time to time — they are a simple way to review your gaming habits:
- How long did I play in the past week?
- Did I go over my budget?
- Did I hide my gaming from anyone?
- Did I bet again to try to recover lost money?
- Am I spending less time with my family?
If you answer "yes" to more than two questions, take a break and contact baj support.